Shipping policy
SHIPPING POLICY
Last updated: 23 August 2026
At Still & Linen, we carefully source our pieces from trusted warehouses within the UK and overseas. This allows us to offer a more thoughtfully curated collection, although delivery times may vary depending on where each product is dispatched from.
DELIVERY OPTIONS
Standard Delivery: £4.99
Standard delivery usually takes approximately 1 to 3 weeks from the date your order is placed. Some orders may arrive sooner depending on product availability and the dispatch location.
Express Delivery
Express delivery usually takes approximately 1 to 2 weeks from the date your order is placed. The price of express delivery will be displayed at checkout before you complete your purchase.
Express delivery provides a faster service, but it does not guarantee delivery on a particular date.
DELIVERY ESTIMATES
All delivery timeframes are estimates and are provided in good faith. Although we aim to deliver every order within the estimated timeframe, occasional delays can happen because of:
• Courier disruption
• Customs processing
• Severe weather
• Busy seasonal periods
• Bank holidays
• Circumstances outside our reasonable control
Please allow the full estimated delivery timeframe before contacting us about the progress of your order.
UK AND INTERNATIONAL WAREHOUSES
Some Still & Linen pieces are dispatched from warehouses within the UK, while others are sent from our international warehouses.
The location from which an item is dispatched can affect its delivery timeframe. Products sent from a UK warehouse may arrive considerably sooner than the estimated delivery date.
SEPARATE PARCELS
If your order contains multiple items, they may be dispatched from different warehouses. This means your items could arrive in separate parcels and on different days.
Please do not worry if only part of your order arrives first. The remaining pieces may still be on their way. You will not be charged additional delivery fees when we divide your order into separate shipments.
ORDER PROCESSING
Once your order has been placed, it will begin processing in preparation for dispatch.
During busy periods or following a new collection launch, processing may take slightly longer. Any processing time is included within the estimated delivery timeframe shown above.
ORDER TRACKING
Where tracking is available, your tracking information will be sent to the email address provided at checkout.
Tracking updates may not appear immediately after dispatch. In some cases, tracking will only update once the parcel reaches the next courier facility or enters the UK delivery network.
DELIVERY ADDRESSES
Customers are responsible for entering a complete and accurate delivery address at checkout.
Please check your address carefully before completing your order. If you notice an error, contact us immediately at stillandlinen@gmail.com or through live chat.
We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.
Still & Linen cannot accept responsibility for delays or failed deliveries caused by an incomplete or incorrect address provided by the customer. Additional postage charges may apply if a parcel is returned to us and needs to be sent again.
DELIVERY DELAYS
If your standard-delivery order has not arrived after three weeks, or your express-delivery order has not arrived after two weeks, please contact our Customer Care team.
We will check the available tracking information and help investigate the delay with the relevant warehouse or delivery provider.
Please email stillandlinen@gmail.com or contact us through live chat with your full name and order number.
PARCELS MARKED AS DELIVERED
If your tracking information shows that your parcel has been delivered but you cannot locate it, please:
• Check around your property and any designated safe place
• Ask other members of your household
• Check with your neighbours
• Review any photograph or delivery information supplied by the courier
If you still cannot locate the parcel, please contact us as soon as possible so we can help investigate.
DAMAGED PARCELS
If your order arrives damaged, please take clear photographs of the external packaging and the affected product before disposing of anything.
Contact us at stillandlinen@gmail.com or through live chat with your order number and photographs so our Customer Care team can assist you.
CHANGES TO THIS POLICY
We may update this Shipping Policy if our delivery services, prices, warehouse arrangements or business practices change. The latest version will always be available on our website.
CONTACT US
If you have any questions about shipping or require help with an order, please contact our Customer Care team:
Email: stillandlinen@gmail.com
Live chat: Available through our website